ServiceOne, One Simple Solution for Home Warranties, Heating & Cooling, Plumbing, Electrical, Appliance Repair & Home Automation.

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5
admin – Review ID 308

I had Service One for more than 5 years. They always took care of any problem we had. We lived in a newer home and we had a problem with our dishwasher, microwave, and refridgerator not all at the same time it was over several years. When my Refridgerator went out they sent someone out right away. It wasn’t fixable so they offered to replace it. I had already gone out and gotten a new one and they reimbursed me up to the amount that they would have replace the old one for. It wasn’t as much as what my new one cost but it was a plus. They fixed my microwave, and fixed my dishwasher. I have no complaints. Each year the premium did go up about 5 dollars a month but considering I had several claims that is to be expected.

admin – Review ID 308

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5
admin – Review ID 311

I had the seller’s coverage on a home while I had it on the market, and we had termites show up in the home. The company showed up on time, came out and treated the area with a quality product (the chemical equivalent of Termidor), and he left the property clean with no evidence that a repair or treatment had been done.

admin – Review ID 311

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2
admin – Review ID 161

Took more than 7 calls to get the service person to come. The repair did not work. And the warranty company claimed that the $500 limit per appliance had been exceeded and no further work would be covered.

admin – Review ID 161

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5
admin – Review ID 305

I have had to use my coverage a number of times since buying my home during October, 2010. I have consistently found this company to be attentive, courteous and efficient in dealing with my repair requests. Further, I found their service people to be knowledgeable, professional and effective in dealing with the problems they came to service. To date, I would rate the company overall excellent despite their rather curious name change from “Service One” (which I preferred) to “One Guard” (which to me sounds like an underarm deodorant).

admin – Review ID 305

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2
admin – Review ID 307

Five phone calls to Service One between 8:33 a.m. and 6:00 p.m. and I recieved no contractor service call. I am left totally in the dark with an Emergency Service request due to complete loss of cooling in extreme tempurature conditions. I have no idea now when the contractor will call, if ever and whether or not I can get Emergency Service over the weekend. I am very unhappy with Service One’s inability to locate contractor’s that are able to call and schedule and give assurance of scheduling an emergency service call. There are plenty of non-Service One Contractors that will guarantee emergency service in 4 to 8 hours. Service One has demonstrated that they lack a sufficient quantity and quality of contractors to meet Emergency situations.

admin – Review ID 307

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3
admin – Review ID 162

I am not so happy with their service, but glad that i at least got my washer repaired. I thought my unit was broken. They tried to trouble shoot it over the phone, that didn’t work. The next day a tech was out and fixed within 5 minutes because of a fuse part. 175$ saved.

admin – Review ID 162

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5
admin – Review ID 304

Excellent and prompt service. They answer the phone with little or no hold times. We called at 5PM because our water heater broke. by 6:30 PM the same day it was replaced with a new one! Very impressed

admin – Review ID 304

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5
admin – Review ID 309

I owned my home for less than two months and developed a leak in garage ceiling. Leak got bad quickly causing the ceiling sheetrock to sag. Service One assigned a plumber who found and fixed the leaking copper joint and SVC 1 scheduled someone to repair the sheetrock. Great service and immediate response(less than 24 hrs.) I highly recommend Service One here in AZ to all homeowners. The annual fee is totally worth the peace of mind in owning your own home. Any questions feel free to contact me. Vinny

admin – Review ID 309

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5
admin – Review ID 310

I have maintained the S1HW for 5 years now, because I have 2 problematic AC units that usually have a different problem at least once a year. I have been totally happy with service One. They usually get a person over in 1-2 days, sometimes even on the weekend. I have never been charged extra for the freon – just the standard service fee (which seems to go up by $5 every year). I think a lot of other service contracts will charge you for the freon refills. They have sent a variety of different AC guys over the years, but they’ve always been professional. Service One is an AZ local corporation and uses local contractors. At one point they had to replace a compressor, which would have been a $900 repair if I didn’t have the warranty. The service guy said they would give me $300 toward a new system rather than repair it, as an option. I said no thanks, and they happily replaced the $900 compressor. No problems. The dispatch people won’t set up an appointment directly. They call the contractors and have them call you back, which can take an extra 1/2 day or so.. depending on the contractor. I just wish the prices didn’t go up every year. My renewal is now $360 and $55 per call.

admin – Review ID 310

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1
admin – Review ID 72

I have made several calls to S1 and I recieved no contractor service call. I am left totally in the dark with an Emergency Service request due to complete loss of cooling in extreme tempurature conditions. I have no idea now when the contractor will call, if ever and whether or not I can get Emergency Service over the weekend. I am very unhappy with Service One’s inability to locate contractor’s that are able to call and schedule and give assurance of scheduling an emergency service call.- Russ S.

admin – Review ID 72

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5
admin – Review ID 306

I have had coverage on 2 properties for almost a year now. Both properties were existing (and quite old) so they came with lots of pre-existing stuff. I have had no problems at all with getting repairs on this old equipment. I call, service company comes out in a timely manner, have fixed the issue each time (once on each a/c and once with sprinkler system), and I pay the $55 trip charge. Easy, great customer service. Thanks!

admin – Review ID 306

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2
admin – Review ID 160

I am so dissapointed with Service One. It seems that every time i call in for a claim i can never get through to anyone and when i do my service always gets denied. I have not had one thing repaired so far. I understand that some things were not covered when i had first Signed up with Service One, but what about the appliances and things that are covered?

admin – Review ID 160

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2
admin – Review ID 312

We’ve had nothing but problems. We’ve had to file 3 claims. The first claim was resolved but long after the repair was done to our garage door, they decided it wasn’t covered and we were left with a bill from a provider we wouldn’t have used. The other 2 claims were with our AC. We’ve had someone come out 6 times to address the fact that the AC isn’t working properly. We had several issues with the company they sent and expressed them to Service One. We requested that they send a different AC company out and they refused. We had to use this one specific company. We were sent an ad from service one just weeks prior for our renewal specifically referring to old ACs and how they’re plan had you covered. That’s the biggest reason we were renewing again. We knew it was an older unit. After these AC people’s 6th visit, the problem persisted. Service One then stated it was an ‘efficiency’ issue with the unit due to it’s age and thus there was nothing more they could/would do. All this despite the policy stating items covered that “Become inoperative from normal wear-and-tear and proper usage after the effective date of this warranty contract.” would be repaired/replaced. They haven’t addressed a single issue we’ve had in the years we’ve had them. Definitely not renewing again.

admin – Review ID 312

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3.65 13
Based on 13 Reviews
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