A Global Home USA warranty adds value to your home, making it more attractive to buyers. Plus, with our warranty, you and the home buyer get the peace of mind that comes with knowing you’re protected from unexpected, costly repairs.
Tried to use my my warranty pan with Global Home USA with zero success two times. Both times the repairman stated they were not familar with the company’s terms and felt comfortable that the company would cover the issue…and both times they refused. Very dissapointed with Global Home USA
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My husband and I purchased our first home last year and had Global Home USA’s warranty written into the contract. Even though most of the appliances that came with the house were older (that was the main reason we wanted the warranty), none of them had any catastrophic failures until a couple months ago, when the the control panel in our stove began to malfunction. My husband called the company and got the same kind of run-around that everyone else on this review board has had trouble with. We were pretty sure we had been duped and were only fortunate because we hadn’t actually been the ones to pay for the warranty – the seller did. Ironically, we got a renewal notice from Global during same period that we were trying to make our claim… However, in spite of all this, my review is not a negative review, in fact, based on what happened in the end, I may even be inclined to have Global warranties on every other home I purchase in the future, if the appliances are not brand new. My husband ended up calling the president of the company, who handled our claim himself. We chose to purchase a new stove rather than have the older one repaired, and Keys off set our expense by reimbursing us for the cost of parts and labor to have repaired the old stove. I agree with everyone else here that the customer service department is the worst I have ever dealt with – with maybe an exception for Bank of America a couple of years ago…but ultimately, the company honored their product, and we are satisfied customer. We got what we believed was fair compensation for our claim, and are not trying to “get something for nothingâ€ as I’m sure many of the naysayers are complaining about. Also, anyone who might be doing their homework before they purchase a warranty, or may be trying to start their claim themselves, remember that most people who take the time to post reviews do so because they have had a bad experience. My own experience was resolved nearly a month ago, and because I was happy with the outcome, it was too easy for me to forget to post a review until now. If you are having trouble with your claim right now, my advice is to take it to the top, and be professional, but relentless, and have your documentation in order.
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I bought a home 4 months ago and bought their plan about 3 months ago. My dishwasher broke and so I called to make a claim, they informed me that I would receive a call from a repair company in 8 hours… well 2 days went by and they called to let me know that they have been unable to locate someone to repair my dishwasher in FLORIDA, not Orlando, Central Florida Area, but FLORIDA! They then instructed me to take care of it myself, pay out of pocket, then Submit all the paperwork and they will review it to decide whether it will be covered under the warranty. ARE YOU KIDDING!?!?!? Isn’t that what I paid Global Home USA over $500 to take care of?
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I recently had a claim ,filed with Global Home ,and I first off want to say that the service was above expectation,The claim rep helped me understand the policy and how the claim process works,The company also was timely and did advise of call the proper disclosure issues,(the company will not know coverage till they have a diagnosis from a licensed professional),I have read the previous post and am quite disturbed by the lack of contract reading, I for one would recommend the company to all my friends and family.
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My contractor quoted $1245 to replace the heat exchanger on my gas furnace. Global Home USA offered me $695. After repeated attempts to talk to a supervisor you get transferred to voicemail. One week without a furnace in winter and NOBODY at Global will call you back. This is a terrible company. DO NOT PURCHASE THIS WARRANTY !!!