Since 1973, when Crockett Herd formed Broward Factory Service, the core mission has been “service excellence.

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5
admin – Review ID 317

I am about to renew my contract with BFS for another year, which will be my third. The main reasons why I recommend this company are listed below. 1. The price is reasonable 2. They do their own work, so you dont have to hassel dealing with another company or companies to handle what is needed to be repaired. We had to do this with AHS, it sucked 3. Customer Service is great! They usually get out to me the same day if not the next day and fix the problem on site If you are considering this company, I give it two thumbs up

admin – Review ID 317

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5
admin – Review ID 316

Late on a Tuesday night I came home to find that my water heater had sprung a leak into the drip pan in my attic and it was not producing hot water because the water covered the pilot light. I turned off the gas to the water heater that night to stop a potential gas leak. First thing wednesday morning I called BFS, the representative was very friendly but she said they didnt have any openings till the next day. She said she would put the call on standby and if an appointment opened up a technician would be out that same day. After hanging up she called right back and said they could get me on the route today between 2-6. The technician called before arriving at about 4 o clock. He assessed the water heater and said it needed to be replaced, which was covered under my warranty. I only needed to pay the $55 deductible and $150 for connection upgrades, then two technicians would come back the next day, Thursday, to install the new water heater. The technicians are scheduled today between 1-5, so i can not rate on the installation at this point in time. I bought this warranty at closing when I bought my house which was in Sept 2011, this was my first service call to BFS. So far so good. I would recommend this company to my family and friends.

admin – Review ID 316

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2
admin – Review ID 114

Customer service was ok, that’s about it. Took forever for the tech to come to my home. He had to come back 3 times to repair my microwave. I paid the service fee and an additional $65 for non-covered items. Would have been cheaper just to buy a new microwave, but BFS does its best to repair, never replace the appliances.. – Jennifer A.

admin – Review ID 114

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5
admin – Review ID 318

I’ve been using BFS for over 3 years. In that time, I’ve had both A/C units breakdown (in the middle of a Phoenix summer). BFS contracts with local service companies for their repairs. I understand this and so when they couldn’t get an HVAC company to my house within 24 hours due to high customer volume during the middle of summer I asked if I could have a company of my choosing come out ASAP. BFS told me to go ahead, hire a company that I want and they would reimburse me up to $125 for the service call. Once my HVAC company came out and diagnosed the problem (broken condensor that cost $1800)I then called BFS and they told me I can have my company fix it and they would reimburse me the $2200. I decided to replace my entire HVAC system for $6500 and submitted my receipt (I wanted to replace my entire system due to it being 15 yrs old). I received reimbursement for the agreed upon $2200 within a week! When my 2nd A/C unit needed a new air handler, again they allowed me to use my favorite HVAC company and get reimbursement for the part. This time they limited the reimbursement to $1500 per the contract limitations and I received my check within a week again. I’ve only been paying $250-$275/yr for this home warranty and I’ve more than made back my money on just these 2 repairs. On another note, when I first started using them, they replaced my ice maker after I had just purchased the warranty 2 days prior!

admin – Review ID 318

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5
admin – Review ID 319

Just wanted to give the company their props, the guy came when he said he was gonna come which was asap and had the ac working again in about 25 min. there was no 2 day wait unlike my previous experience with other company’s. Thanks again

admin – Review ID 319

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3
admin – Review ID 168

i Just wanted to give the BFS Home Warranty their props, the guy came when he said he was gonna come which was asap and had the ac working again in about 25 min. there was no 2 day wait unlike my previous experiences.

admin – Review ID 168

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2
admin – Review ID 46

BFS was, on average, pretty good at responding to my service issues. However, my problems with BFS lie in their coverage. NONE of the problems in my home were covered with the deductible. I had to pay out for leakages (even though plumbing is covered under the contract), electrical issues, and repairs on my A/C. -Lucy P.

admin – Review ID 46

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1
admin – Review ID 169

/C went out on Sunday, called Monday morning. I was told the service company would contact me within 24hrs. NO CALL. Called again Tuesday, they assured me we were on the list with the service company, they where just really busy due to the 107 degree day. It is now Wednesday, so I got the name of the “service company” and called myself. Turns out they don’t even service my side of town. Very poor, they should have know this on day one. Now I have to start all over. I say stay away!

admin – Review ID 169

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2
admin – Review ID 172

The service people apparently have no idea about what they are doing. from past six months they are still figuring out what is wrong with my dishwasher. Fed up by there service, I had to call some one else to fix it.

admin – Review ID 172

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5
admin – Review ID 315

I had BFS from 2006-2010 and was very pleased with their service. They never failed to back up their warranty on covered items. The manager was very responsive to any concerns. I would still be with them but in 2010 they advised me that they no longer service my area.

admin – Review ID 315

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4
admin – Review ID 320

Called BFS on Saturday when my A/C unit stopped cooling. The tech called back and said he would be over the next day between 12-1pm. The Tech called at 1255 got some final directions and said he was on his way…one our later the problem was diagnosed as a bad capacitor and he replaced it then and there. So far Very satisfied!

admin – Review ID 320

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2
admin – Review ID 171

I had a warranty with BFS Home Warranty. When my kitchen sink was clogged, the girl who answered their phone told me it wasn’t covered. Yet the warranty says “plumbing”, so I asked her what kinds of plumbing did this mean. She said, “all kinds”. Yet she was adamant that my clog wasn’t covered. So I ended up paying over $200 to have a real plumber come and snake out the drain.

admin – Review ID 171

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3.45 12
Based on 12 Reviews
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