With an American Home Shield Home Warranty you have access to over 40 years of industry-leading expertise.

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3
American Home Shield (AHS)

Don’t believe the TV ads about same day service. I needed my garage door repaired. It was stuck in the open position and couldn’t be closed. I called and was informed it would be 2 days before I could get service. I can’t miss 2 days work. It is also a safety and security issue. When they called me to renew, I explained what happened and they hung up on me.

American Home Shield (AHS)

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5

Problem with dish washer, would not drain. the contractor was clean, timely, and the problem was resolved.

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3

In general, the service from AHS within the last year has been satisfactory. This review is to advise new AHS customers that you can expect annual price increases without any email or mail notice from AHS. They will issue a new contact in your online account with new pricing without specific client approval. That is their policy as explained to me from the AHS retention department. AHS

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4

The first contractor didn’t call and didn’t return my call so another contractor was assigned. The second contractor has been great. A part needed to be ordered and so the repair isn’t complete as of yet, but I don’t expect a problem, this contractor seems to be on top of things and is quick to return calls.

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5

My last experienced was a repair on my washing machine. There was some difficulty in AHS locating a vendor for my repair. This lasted for three weeks without notification until I called to complain. Shortly thereafter a vendor was located. The contractor was fantastic. He repaired my washer in a mater of minutes and was very accommodating.

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2
admin – Review ID 277

First off, if you don’t have qualified repair agents coming to fix what’s the point of having a home warranty service. All repair companies coming out have horrible service reviews. Even the BBB give them poor points. Do not use AHS unless you want the runaround. I was told by a repair guy that they are not supposed to ever do anything more than a band aide on the issue. Take it from me…not worth it.

admin – Review ID 277

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2
admin – Review ID 153

The technicians contracted for service calls are not always the best. I had a recent a/c issue and because it was the coils it was not covered. It was considered maintenance. So read the fine print. Also, their service hours are not the most convenient. They say 24 hours but actually after business hours and weekend and holidays are covered by a message service. Overall I did not find them to be the best investment.

admin – Review ID 153

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1
admin – Review ID 130

every time I call I get another reason why my claim is not covered, they collect premiums fine but when it comes to living up to the warranty, well that’s a whole new game. I will not be renewing this year, last 2 premiums were a wast of money

admin – Review ID 130

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3.15 8
Based on 8 Reviews
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