Best American Home Guardian (1-866-710-3700) is an Innovative Provider of Home Guardian, Home Warranty, Home Security and Home Service Contracts Company In Texas, Arizona. We are dedicated to Providing Quality Protection, Financial Security, And a High Standard of Service to Homeowners and The Real Estate Professionals Who Serve Them.
A person from Priority Plumbing came out and did not complete the job completely, therefore another person came out and instead of assessing the problem started out by telling the homeowner my 82 year old mother you owe me $75.00. She tried to explain how the problem was not only preexisting but this was a recall and he not only did not want to hear it but was rude and left the premises as if she wa a second class citrizen. My mothe called the company who kept telling American Home Shield that my mother owed them money. Upon first calling the company the person adimitted that the notes were in desisive and made no sense. When I called the company they said they would fix it and send someone out there in order to remedy the problem. THIS NEVER HAPPENDED. My mother has been left with a faucet in her kitchen that has not worked since August, as this is when she called for a recall, since the first person did not fix it correctly. The company sent her a coupon but if you cannot wash your dishes or rinse your food properly we have entered the zone of health issues. I need to know if this all about the money, as for each contractor that comes througj – mind you this is the way they treat my mother – you must first pay them $75.00 (the price was raised without notification) before they even attempt to resolve the problem. Let it be known that two times the person has taken the money and then decided they could not help my mother and/or handle the problem at hand. Thereby saying my mother is being ripped off. Do I have to call AARP. It has been before early August, long enough, as this is December to assign someone this job paid for and asked to be complete months ago. Your company asked for verification that the contractor was paid, twice, and it was given copies of checks, twice, and other receipts, twice, and while your company tends to be compensating the other company be aware that your revenue comes from those of us which whom you tend to care little, if any, about. My mom has already had to clean her ham and turkey with the water hose please let her use the sink for Christmas.